Help & Support
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Common Topics
How do I connect or disconnect Arvo from ChatGPT?
You can connect or remove Arvo from ChatGPT's app settings. Removing Arvo disconnects it from ChatGPT; Arvo-issued JWTs are not immediately invalidated server-side and may remain technically valid until they expire (1 hour for access tokens and 90 days for refresh tokens).
How do I reset my password?
Arvo uses magic link authentication — no password needed. Simply enter your email on the login page and we'll send you a secure sign-in link.
How do I delete my account?
Go to Settings > Account and select "Delete Account". This will permanently remove all your data within 30 days. You can also email us at privacy@aetha.ai to request account deletion.
How do I export my data?
Download a portable account archive from Settings > Data Management. It includes the listed account, training, progress, nutrition, health, personalization, support, and achievement datasets; exclusions are documented inside the archive. Workout-only CSV remains a separate export. For a formal privacy request, contact privacy@aetha.ai.
How do I report a bug?
Send an email to support@aetha.ai with a description of the issue, steps to reproduce it, and any relevant screenshots. We'll investigate and get back to you.
We typically respond within 24-48 hours.